Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
In general, most of our products ship FREE from our warehouse in United States in 3-8 business days (Please allow 2-3 business days for processing).
Go to our accounts pages here: https://www.swimzilla.com/my-account/
We ship orders from various warehouses across the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster.
This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once.
They are on the way.
We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email.
We do international shipping
If you need to swap an item
Returns and Exchanges
Our returns policy can be found here: https://www.swimzilla.com/refunds-policy/
Please contact us ASAP so we can fix!
Please refer to our returns policy here: https://www.swimzilla.com/refunds-policy/
You can contact us via email
Contact us ASAP as we might be able to change it before delivery.
Contact us ASAP and we will see what we can do. If the order is already processed, it will be too late and we will have to go through a returns process.